What does your maintenance package include?

Our packages typically include 24/7 monitoring, security patches, bug fixes, regular backups, and performance optimization.

Do you support software you didn't build?

Yes, we can take over maintenance for existing software after performing a thorough code audit and knowledge transfer.

What is your response time for critical issues?

For critical issues, we offer SLAs with response times as low as 1-2 hours to ensure minimal downtime.

Do you provide server management?

Yes, we manage cloud servers (AWS, Azure, DigitalOcean), handling configuration, security, and scaling.

How often do you perform backups?

We typically configure automated daily backups with retention policies that match your business continuity requirements.

Can you help with version upgrades?

Yes, we handle framework and library upgrades (e.g., upgrading Next.js or React versions) to keep your tech stack modern.

Do you offer retainer models?

Yes, we offer flexible monthly retainer models that give you a set number of hours for support and small enhancements.

How do you handle security vulnerabilities?

We proactively monitor for vulnerabilities and apply security patches immediately upon release to protect your system.

Do you provide performance reporting?

Yes, we provide monthly reports detailing system uptime, performance metrics, and the maintenance tasks performed.

Can I cancel the contract anytime?

We offer flexible contracts with standard notice periods, ensuring you are not locked in if your needs change.

Maintenance & Support

24/7 support to keep your systems running smoothly.

Overview

Launching a software product is just the beginning. To ensure its long-term success, you need reliable maintenance and support. Panah Infosystem offers comprehensive maintenance services to keep your systems secure, up-to-date, and high-performing. We handle the technical details so you can focus on your core business operations.

Our support services include 24/7 monitoring, bug fixing, security patching, and performance optimization. We offer flexible engagement models, from ad-hoc support to dedicated teams. We proactively identify and resolve issues before they impact your users. We also help you plan for future upgrades and scalability.

Security is a top priority for us. We perform regular security audits and apply patches to protect your data from threats. With our maintenance and support services, you can have peace of mind knowing that your digital assets are in safe hands.

Key Benefits

Minimized Downtime & Disruptions
Enhanced Security & Compliance
Consistent System Performance
Peace of Mind & Focus on Core Business

How We Work

Our proven methodology ensures transparency, efficiency, and exceptional results.

Step 01

Discovery

We start by understanding your business goals, target audience, and technical requirements.

Step 02

Strategy & Design

Our team creates a comprehensive roadmap and designs intuitive, user-centric interfaces.

Step 03

Development

We build your solution using cutting-edge technologies, ensuring scalability and performance.

Step 04

Testing & Launch

Rigorous QA testing ensures a bug-free launch. We handle deployment and go-live.

Step 05

Support & Growth

We provide ongoing maintenance and data-driven insights to help your product grow.

What We Offer

24/7 Technical Support & Monitoring

Regular Security Patches & Updates

Performance Tuning & Optimization

Bug Fixes & Troubleshooting

Backup & Disaster Recovery Planning

Server & Infrastructure Management

Frequently Asked Questions

Find answers to common questions about our services and process. Can't find what you're looking for? Ask us directly!

Still have questions?

Fill out the form and our team will get back to you within 24 hours.

Ready to get started with Maintenance & Support?

Overview