Reviving a 3-Generation Legacy: Sharma Textiles Goes Digital
How a historic textile shop in Old Delhi reclaimed 20 hours a week and boosted sales by 40% with a simple custom inventory app.
The Challenge
Mr. Sharma, a 65-year-old business owner, was overwhelmed. His grandfather's shop in Chandni Chowk was famous, but chaotic. Inventory was tracked in dusty registers, orders were missed, and the younger generation wasn't interested in a business that felt 'stuck in the past'. They were losing bulk orders to online competitors simply because they couldn't confirm stock fast enough.
The Solution
We didn't build a complex ERP. We built a 'Human-First' iPad app designed for Mr. Sharma. Big buttons, Hindi language support, and a simple 'Photo-to-Catalog' feature. We integrated this with a lightweight e-commerce storefront for their B2B clients. The system automatically synced in-store sales with online stock, preventing over-commitment.
Key Results
- Zero lost orders in the first 6 months (down from 5-10 per month)
- 40% increase in revenue due to new B2B online orders
- Mr. Sharma's son joined the business, excited by the modern tech
- 20+ hours saved weekly on manual stock counting
Client
Sharma Textiles